Frequently Asked Questions
Ordering & Prescriptions
How do I send my prescription?
Upload an e-script file or a clear photo through our HIPAA-secure Paubox form, or email it to patients@pharmtodoor.com. You can also ask your prescriber to e-prescribe.
Multi-Farma Inc
NCPDP: 4030350
NPI: 1528692589
Medicaid ID: 039951100
Do you accept handwritten prescriptions?
Yes! Just snap a well-lit photo and upload it. We verify every script before filling.
How fast will I get my co-pay quote?
Most quotes go out the same day—always within 48 hours (Mon–Sat). You’ll get an email with your exact out-of-pocket cost.
Can Pharm-to-Door call my doctor to fix an issue?
Yes, we can communicate directly with your provider if there’s a problem with your prescription. However, in some cases your involvement may be required.
Can I pay cash? (No insurance)
Yes! We accept out-of-pocket payments with a valid prescription. If you're enrolled in our Fidelity Program, you may also receive discounts on OTC products.
Insurance & Payments
Which insurance plans do you take?
Triple-S, MMM, MCS, First Medical, Humana, Plan Vital, and Medicare Part D. Don’t see yours? Ask—we’re adding networks all the time.
What payment methods are accepted?
ATH Móvil, major credit/debit cards, HSA/FSA cards, and other options offered via Stripe.
Shipping & Delivery
How much is shipping?
A flat $5, $10, $15, or $20 based on your package requirements. The quote email will show the exact amount.
How long does delivery take?
Once your order is filled, USPS First-Class or Priority Mail reaches most Puerto Rico addresses in 2–3 business days, P.O. Boxes included.
Do I have to sign for my package?
Only for controlled substances—unless you’ve signed our Release-of-Signature waiver. All other meds ship no signature required.
How are refrigerated meds packed?
We send them in a pre-chilled FedEx Cold Shipping box:
Holds 35 °F – 46 °F (2 °C – 8 °C) for up to 48 h.
Includes a temperature-indicator strip—email us if it shows warm.
Ships FedEx Priority Overnight; an extra cold-pack fee may apply (shown on your quote).
Inventory & Back Orders
What if you don’t stock my medication?
Usually, we receive out-of-stock items the next day. Some items are special-order. If that happens, we’ll email or call you: expect 3–7 extra business days while we source it. You can wait, substitute (with prescriber OK), or cancel for a full refund.
Returns, Errors & Lost Packages
My OTC item was wrong—can I return it?
Absolutely. Unopened OTC products shipped in error may be returned within 15 days; email support@pharmtodoor.com for a prepaid label.
My tracking shows “Delivered” but I can’t find the box.
Email us at support@pharmtodoor.com within 24 hours. We’ll open an investigation with USPS, track down the details, and keep you updated.
Provider Questions
What identifiers do prescribers need?
Farmacia Multi-Farma
78 Calle barcelo, Barranquitas Puerto Rico 00794
787-695-3015
Multi-Farma Inc
- NCPDP: 4030350
- NPI: 1528692589
- Medicaid ID: 039951100
How quickly do you process refill authorizations?
We transmit renewal requests to the prescriber the same business day we receive them. As soon as the prescriber responds, we fill and ship—usually within 24 hours, but final timing depends on the prescriber’s response.
Is there a direct line for clinicians?
Yes—email providers@pharmtodoor.com or call us. A pharmacist will respond by the next business day.
Compliance & Privacy
Is my data really secure?
Yes. All uploads and emails run through Paubox end-to-end encryption, and we never share your information except to fill your prescription or as required by law.
Always consult your doctor for personal medical advice.
You can see all our Terms & Conditions here.
