Política de reembolso

Effective Date: 09/19/2025

At Pharm-To-Door™, your health and satisfaction are our top priorities. We stand behind the quality of every product we deliver. Because our products are health-related and safety is critical, please review our return and refund guidelines carefully.

1. Eligible Products for Return

  • Only unopened, sealed, and unused OTC products may be returned.

  • Products must be returned within 14 days of the delivery date.

  • Items must be in the original packaging and in resalable condition.

2. Non-Returnable Items

For safety and regulatory reasons, we cannot accept returns of:

  • Opened, used, or partially consumed products.

  • Prescription medications (Rx).

  • Products past their expiration date.

  • Clearance or final sale items.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery by emailing contact@pharmtodoor.com or WhatsApp at 787-695-3015.

  • Please include your order number, photos of the product and packaging, and a description of the issue.

  • We will arrange a replacement or refund at no cost to you.

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable, except in cases of damaged, defective, or incorrect items.

5. How to Initiate a Return

  1. Contact us at contact@pharmtodoor.com or WhatsApp at 787-695-3015.

  2. Our team will provide a Return Authorization (RA) number and shipping instructions.

  3. Securely pack your item(s) in the original packaging.

  4. Clearly write the RA number on the outside of the return package.

6. Questions?

We’re here to help! Contact us by:

⚠️ Note: This policy applies only to OTC and non-prescription items sold through Pharm-To-Door™. Prescription medications (Rx) cannot be returned or refunded, per federal and Puerto Rico regulations.