Términos del servicio

Acceptance of These Terms

By accessing pharmtodoor.com (the “Site”) or purchasing any product or service from Pharm-to-Door™ by Multi-Farma Inc. (“Pharm-to-Door,” “we,” “us,” or “our”), you (“Customer”) agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, do not use the Site.

Who We Are

Multi-Farma Inc., is a Puerto Rico corporation, operating the mail-service pharmacy “Pharm-to-Door™”.

Multi-Farma Inc
NCPDP: 4030350
NPI: 1528692589
Medicaid ID: 039951100

 

Principal address for notice:  78 Calle Barceló, Barranquitas, PR 00794.

Pharm-to-Door operates solely as a licensed pharmacy, not a marketplace or PBM. Products are dispensed and shipped from our Puerto Rico facility.

We have applied for (or intend to pursue) URAC Mail-Service Pharmacy accreditation; accreditation has not yet been granted.


Geographic Scope & Eligibility

We ship only to addresses located within Puerto Rico (P.O. Boxes included).

Customers or prescribers located in the U.S. mainland may place orders provided the shipping address is in Puerto Rico. We do not ship outside Puerto Rico.

You must be 18 years or older and legally able to enter into contracts.


Prescription Requirements

Valid Prescription. Each medication order must be supported by a prescription from a prescriber licensed in Puerto Rico or any U.S. jurisdiction.

Prescriptions may be transmitted via:

  • Encrypted online form hosted by Paubox®
  • HIPAA-secure encrypted email to patients@pharmtodoor.com
  • E-prescribing directly to Multi-Farma Inc. networks (SureScripts, etc.)
  • Prescriber phone call (verbal order) to 787-695-3015

Generic Substitution. We dispense AB-rated generics only when the prescriber allows substitution.

Controlled Substances. Shipped signature-required unless you have a Release-of-Signature waiver on file.

Collaborative Practice. We do not initiate or modify therapy under a pharmacist–physician collaborative agreement at this time.


Pricing, Payment & Insurance

Payment methods: ATH Móvil, major credit/debit cards, HSA/FSA cards, and other options offered via Stripe®.

  • Insurance: We bill commercial or government plans whenever coverage is available.
  • Shipping Fees: Standard USPS shipping is flat $5, $10, $15, or $20, based on package weight (shown on your quote before payment).
  • Price Changes. If your insurer’s adjudicated price changes after you place an order, we cancel the order and send a new quote for your approval.
  • All prices are in U.S. dollars; taxes and shipping are additional unless expressly stated.


Order Processing, Shipping & Risk of Loss

Item

Policy

Processing time

Orders received Mon–Sat by 2 p.m. AT same day, after 2 p.m. are filled within 24 hours.

Product availability

Some items are special-order. This may add 3–7 business days. We will notify you via email or SMS and offer the option to wait, substitute (if prescriber allows), or cancel.

Shipping fees

Flat $5 / $10 / $15 / $20 based on weight; displayed on your quote.

Transfer of risk

Title and risk of loss pass to you when USPS accepts the package.

Lost / Temperature excursion

If tracking shows “Delivered” but you cannot locate the package, or if a refrigerated item’s indicator exceeds 46 °F, email patients@pharmtodoor.com within 24 hours. We will open an investigation with USPS and advise you of next steps.

Returns

Prescription drugs are non-returnable. Unopened OTC items shipped in error may be returned within 15 days; contact us for an RMA.

 


Communications & E-Sign Consent

By using the Site, you consent to receive transactional email regarding your orders.
We may later offer SMS alerts or marketing texts; if so, we will obtain your express written consent and provide opt-out instructions.

Clicking “I Agree,” placing an order, or signing electronically constitutes your legal electronic signature under E-SIGN.


User Conduct

Site content is for personal, non-commercial use; resale or diversion is prohibited.
No scraping, reverse engineering, or automated access.

Misuse—e.g., false prescriptions, unauthorized third-party orders, or abusive behavior—may lead to immediate account termination and order cancellation.


Intellectual Property

All Site content—including Pharm-to-Door™, Multi-Farma®, La farmacia de la Plaza, our logos, images, videos, and team likenesses—is owned by Multi-Farma Inc. or its licensors. Unauthorized use is forbidden.


Privacy & Security

Your use of the Site is governed by our HIPAA Notice of Privacy Practices and Website Privacy Policy, incorporated here by reference.

We use Paubox® encryption for all forms and emails to protect PHI.

You are responsible for safeguarding your credentials and notifying us of any suspected breach.

Not Medical Advice. Content on the Site is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.


Disclaimer of Warranties

THE SITE, SERVICES, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY PURCHASE OR USE OF THE SITE SHALL NOT EXCEED THE GREATER OF (A) US $100 OR (B) THE AMOUNT YOU PAID FOR THE RELEVANT ORDER.

Indemnification

You agree to indemnify and hold harmless Multi-Farma Inc., its officers, directors, employees, and affiliates from any claims or damages arising from your breach of these Terms, misuse of the Site, or violation of law.

Dispute Resolution & Arbitration

  1. Arbitration. Any dispute shall be resolved by binding arbitration before the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in San Juan, Puerto Rico.
  2. Class-Action Waiver. You and we waive any right to participate in class or representative actions.
  3. Fees. Arbitration fees are allocated per AAA Consumer Rules.
  4. Opt-Out. You may opt out within 30 days of first accepting these Terms by mailing a written notice to the address below.
  5. Governing Law. These Terms are governed by the laws of the Commonwealth of Puerto Rico.

Changes to Terms

We may revise these Terms immediately upon posting on the Site. Continued use after changes constitutes acceptance. The Last updated date reflects the latest revision.

Termination

We may cancel orders or suspend/terminate accounts for:

  • Violating these Terms or applicable law
  • Submitting fraudulent or altered prescriptions
  • Abusive or threatening behavior toward staff
  • Payment chargebacks or non-payment
  • Any activity that poses regulatory, safety, or reputational risk in our sole judgment

Force Majeure

We are not liable for failure to perform due to events beyond our control, including hurricanes, earthquakes, epidemics, protests, carrier disruptions, utility failures, cyber-attacks, or other supply-chain issues.

Contact Us

Pharm-to-Door™ by Multi-Farma Inc.
Attn: Legal Department
78 Calle Barceló, Barranquitas, PR 00794
Email: support@pharmtodoor.com

© 2025 Multi-Farma Inc. All rights reserved.